Tinder updates its approach to handling reports of serious abuse and harassment

As per result of its ongoing partnership with nonprofit and anti-sexual assault organization RAINN (Rape, Abuse & Incest National Sistema), Tinder today announced verso handful of product improvements as well as preparazione for internal teams at the dating app maker designed esatto better support survivors of abuse and harassment. Soon, Tinder also says its members will have access sicuro sostrato checks on their matches through biografia little armenia Istruzione, per nonprofit the dating app maker invested mediante last spring.

One key aspect of the partnership with RAINN involved pratica Tinder’s customer care squadra. Through the addestramento, staff learned how survivors may report abuse and harassment, and how esatto faretto reports of serious abuse – even if the reports use vague language esatto describe the events. The preparazione, which is now also verso mandatory part of Tinder’s onboarding and istruzione carriera, additionally provides instructions on how staff members should respond preciso these types of reports when they occur.

Meanwhile, con the Tinder app, survivors will gain access onesto verso more direct way puro report someone they’ve unmatched with, even if they’ve waited some time before making their report. And they can now opt whether or not they want puro receive follow-up information about actions taken, as some prefer puro receive updates and others do not.

The app will also provide alternative support options, as not everyone will feel comfortable making per direct report. Through the Tinder Safety Center, verso dedicated Crisis Text Line will be provided, as well as the upcoming feature offering access puro retroterra checks on matches from Istruzione. Tinder invested a seven-figure sum into New York-based Ammaestramento con , which offers an alternative preciso traditional retroterra checks that surface a wide variety of personal information – like drug offenses or minor traffic violations. It excludes drug possession charges from its results, as well as traffic tickets besides DUIs and vehicular manslaughter.

The Tinder Safety Center is now also accessible from anywhere con the app, reducing the number of taps it takes for verso user to locate the resource.

“Our members are trusting us with an incredibly compatissante and vulnerable part of their lives, and we believe we have per responsibility puro support them through every part of this journey, including when they have bad experiences on and off the app,” said Tracey Breeden, VP of Safety and Agreable Advocacy for Tinder and Scontro Group, mediante verso statement about the changes. “Working with RAINN has allowed us sicuro take a colpo-informed approach preciso member support for those impacted by harassment and assault,” she added.

Ammaestramento instead focuses on whether or not someone’s retroterra indicates verso history of violence

Breeden, who held a similar position at Uber, joined Tinder per as Gara Group’s first-ever head of safety and affable advocacy, tasked with overseeing the company’s safety policies across its apps, including Tinder, Hinge, Incontro, OkCupid and Plenty of Fish.

Tinder and other dating apps have put verso higher focus on member safety features after verso 2019 report revealed how dating apps run by Tinder parent Match Group allowed known sexual predators onesto use its apps, paio sicuro the lack of sostrato check features. Other reports have highlighted the very real safety concerns that accompany the dating app market, particularly those impacting young women – verso key dating app demographic.

Durante early 2020, Tinder invested mediante Noonlight esatto help it power new safety features inside Tinder and other Confronto-owned dating apps, ahead of its investment in Garbo.

Spetitor, Bumble, has marketed itself as being more women-friendly, launching verso number of features designed sicuro keep users safe from bad actors, like one that prevents abusers from using the “unmatch” option to hide from victims, for example. Tinder has followed suit, launching new safety features of its own.

Tinder’s top U

The company has also felt the pressure to get ahead of coming regulations impacting tech companies, like those operating agreable mezzi di comunicazione apps and dating services. Tinder, which dominates the dating app market, today plays durante aimable networking as well, with additions like quick chat features, an interactive monitor series and other additions preciso its new Explore hub per the app.

“By adopting more shock-informed support practices, Tinder will be better positioned puro support members who may have experienced harm and take faster, more transparent action on bad actors,” noted Clara Kim, spalla president of Consulting Services at RAINN, sopra a statement.